SMS Logs

View, filter, and sort SMS (short message service) log entries from this window. Download SMS log entries for any or all admin accounts.

The SMS log displays information about all the SMS notifications that have gone out to users who requested network access.

ExtremeCloud IQ creates SMS log entries for the following conditions:

  • An SMS notification is sent to a visitor
  • User credentials are approved by an employee

To filter the display, select start and end dates and times in the fields at the top of the window. You can also search for SMS messages sent to a specific phone number in the Search field at the top right side of the table.

View SMS Log Entries

The SMS table displays the following information:

Time Sent: The time that the SMS was sent to the user

Phone Number: The phone number to which the text message was sent

Status: The status of the SMS message transmission; that is, whether it was successfully sent or not

Download SMS Log Entries

If you are logged in as an admin with full access (administrator role), you can download the entire SMS log or just the entries pertaining to a specific admin, which is important for compliance with GDPR (General Data Protection Regulation). If administrators are EU citizens working in the EU, they have the right to access any PII (personally identifiable information) gathered about them. This includes personal information collected by ExtremeCloud IQ and contained in the SMS log. If an admin leaves their company and asks for this information, you can sort for the log entries pertaining to that admin and download and save them in a .csv (comma-separated values) file.

  • You can also delete SMS log entries for a specific admin. For information, see "Account Management".

To download individual admin SMS log entries:

  1. Select Download, select the name of the person requesting data from the Admin Name drop-down list in the dialog box, and then select OK.

ExtremeCloud IQ generates a file in CSV format.

  1. In the Files Ready for Download dialog box, select either the file_name.csv button or the Download button.

The file contains only log entries for the chosen admin.

To download the complete SMS log, follow these steps but select All from the Admin Name drop-down list.

 


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