Known and Addressed Issues

Select the links in this topic to go to more information about ExtremeCloud IQ known and addressed issues. You can also view addition release information by clicking one of the following:

The following are known and addressed issues in ExtremeCloud IQ:

Addressed Issues in ExtremeCloud IQ

The following issues were addressed in the current release of ExtremeCloud IQ:

Addressed Issues in the December 20, 2020 Release

ID Description
CFD-5739 When cloning a network policy, Master Device Template Physical Interfaces were administratively down and could not be enabled.
CFD-5728 When an admin removes a column from the column pick list, the column sometimes returns to the list.
CFD-5707 When an admin attempts to download troubleshooting information for more than 25 devices at a time using Get Tech Data, an error displays indicating an incorrect maximum number of devices allowed.
CFD-5681 AP template Advanced Settings did not display when a foreign language was selected.
CFD-5679 Guest setup wizard did not function properly when using cloned network policies.
CFD-5675 The My Reports page sometimes did not load properly.
CFD-5653 When an admin filtered the device list by building, floors within the building were not visible in the filter hierarchy.
CFD-5650 When an admin changed the radio profile of an AP460, the radio profile name sometimes did not change in ExtremeCloud IQ.
CFD-5649 Administrators could not disable U-NII-3 channels at the device level on AP130 and AP230 access points.
CFD-5642 When an admin closed the GDPR banner message on the Device List page, the banner was displayed again after a page refresh.
CFD-5632 The weekly report were not generating when the recurrence date was set as Sunday.
CFD-5388 Some WiFi1 channels were missing from the list of available channels.
APC-43550 Administrators required sufficient legacy licenses to cover WiNG devices prior to using the new licensing features in Q4r1.
APC-43103 APs that were manage by ExtremeCloud IQ through a locally managed WiNG controller were not displaying as managed by ExtremeCloud IQ.
APC-43102 After upgrade, existing APs that an admin had changed from IQ Engine to WiNG within ExtremeCloud IQ, but which had not yet regained a connection, remained visible as a managed device in the Wireless View.
APC-42419 When Extreme Management Console was disconnected from ExtremeCloud IQ, the devices managed by Extreme Management Console erroneously indicated a status of disconnected instead of unknown.
APC-42094 Top Wired and Top Access Point by Usage widgets contained no data when the time range was selected to be 30 days or 90 days in the ExtremeIOT Essentials Dashboard.
APC-41832 When filtering on the historical list of clients, the table displayed all clients, regardless of the filter settings.

Known Issues in ExtremeCloud IQ

The following are known issues in the current release of ExtremeCloud IQ:

Known Issues in the December 20, 2020 Release

ID Description
CFD-5344 When the switch location is in a different region from the ExtremeCloud IQ RDC, updating the switch software from ExtremeCloud IQ is sometimes unsuccessful.
CFD-2493 The account of an ExtremeCloud IQ administrator sometimes becomes suspended, despite being an otherwise valid account.
CGUEST-440 When a user selects a social login without a walled garden configured, ExtremeCloud IQ sometimes displays an authentication error page instead of the correct message page.
XLOC-411 When all sites are selected, the Category Path Analytics widget does not display data correctly.
APC-42709 Throughput and application metrics for wired clients of AP150W access points sometimes do not match.
APC-41956 Client Trail and the client tracking tool sometimes displayed duplicate client session entries.
APC-42931 In some older browsers, ExtremeCloud IQ pages do not display properly.

Workaround: Upgrade browser to the latest version and refer to the list of supported browsers.
APC-41057 Legend labels on the switch stack graph sometimes disappear when attempting to download or print the graph.
APC-39971 Hierarchical ExtremeCloud IQ search function only displays five results for each search category.
APC-38369 When an admin updates EXOS switch firmware from 30.6 to, the switch loses connectivity to the cloud when IQAgent is configured using the CLI.
APC-38238 When an EXOS switch running is downgraded to by a firmware update in ExtremeCloud IQ, the switch cannot reconnect to ExtremeCloud IQ successfully.
When updating an EXOS switch to a patch of the current version, the admin must select Upgrade even if the versions are the same.
APC-38210 When an admin assigns a brand ID to an XR-series router, the branch ID is not updated on the Devices table.

Workaround: Refresh the page if the new branch ID is not visible.
APC-37835 When an admin deletes a RADIUS proxy profile, the deleted profile still appears in the Use Existing list.
APC-27965 ExtremeCloud IQ does not generate the correct CLI command set when an admin changes a device radio profile directly on the device using the Interface Settings.
APC-22297 ExtremeCloud IQ displays PoE configuration controls for all ports on the Dell EMC N1108P switch, even though the N1100P only supports PoE on ports 1 - 4.
APC-22222 If a member of the stack is disconnected, then you cannot upload a configuration to the stack while the stack is missing the member switch.

Workaround: If you want to push configuration with a member disconnected you will need to create a stack template that corresponds to the stack without the member that is disconnected and push that.
APC-21979 ExtremeCloud IQ does not allow an admin to add more than two AP150W device templates. When a third AP150W device template is added, ExtremeCloud IQ displays an error message and does not add the device to the template.
APC-21676 Hierarchical ExtremeCloud IQ improperly allows an admin to select locations in the Assign Location section of Account Management when the Organization is set to All Organizations.
APC-21667 ExtremeCloud IQ sometimes paginates the user list incorrectly, displaying the incorrect number of users per page.
APC-21634 If an admin enables HHM (Hierarchical ExtremeCloud IQ), and then attempts to restore ExtremeCloud IQ from a previous, non-HHM image, the restore is unsuccessful, and the admin can no longer log in to ExtremeCloud IQ.
APC-21456 In rare cases, HiveManager NG does not upload some IGMP sub-commands successfully.

Workaround: Use the Supplemental CLI feature to upload problematic commands.
APC-21409 After modifying a custom network service value (such as Service Idle Timeout or ALG Type), attempts to upload the change to devices are unsuccessful.
APC-21298 ExtremeCloud IQ returns an error message when an admin attempts to disable SDR (Software Defined Radio) on multiple APs simultaneously.
APC-21294 When an admin attempts to change a radio channel on multiple APs simultaneously to a channel that at least one of the radios does not support, ExtremeCloud IQ returns the error message "The channel [...] is not valid for country code [...].", which is unrelated to the actual issue that the channel is not supported by at least one of the selected radios.
APC-21215 ExtremeCloud IQ sometimes displays inaccurate Issue and Diagnosis count information within Client Monitor.
APC-21194 When an admin clicks Dashboard > Diagnostics, and then promptly clicks Monitor, ExtremeCloud IQ sometimes reports that the API calls were unsuccessful.
APC-21178 When an admin uses some diagnostic tools, the tools do not execute properly and ExtremeCloud IQ returns a message that the device on which the tool is run is unsupported.
APC-21053 When the admin disables LLDP, and then uploads the new configuration, ExtremeCloud IQ continues to display LLDP information.
APC-21015 When devices are removed from, and then re-added to ExtremeCloud IQ, ExtremeCloud IQ does not retain the LLDP information for display in the Monitoring tab.
APC-20760 ExtremeCloud IQ reports as unidentified any wired devices that are connected to an SR2208P switch.
APC-20735 Device-level storm control settings cannot be configured on a switch unless a template for the switch is part of the network policy.
APC-20734 When a configuration upload is unsuccessful because of improper Supplemental CLI commands, hovering the mouse over the upload message does not result in a tool tip containing the problematic CLI command.
APC-20707 When an admin selects multiple switches in ExtremeCloud IQ, the Get Tech Data utility becomes unavailable.
APC-20647 ExtremeCloud IQ does not successfully upload configurations that contain an external RADIUS server.
APC-20600 Some filter settings are not persistent after the admin navigates to different tabs.
APC-20371 After an admin adds a user profile to an existing list of user profiles in order to apply the new profile to the traffic, ExtremeCloud IQ does not successfully upload the new configuration.
APC-20172 The option to configure SSH appears when the admin is attempting bulk edits of multiple switches or of switches and APs together. When the admin is performing bulk edits of multiple APs only, ExtremeCloud IQ correctly hides the SSH configuration options.
APC-20132 Extreme Networks Connect administrators are unable to edit RBAC role details.
APC-20099 ExtremeCloud IQ does not display any CPU or memory usage information when the Switch Diagnostics graph is set to display a week of data.
APC-20092 In some cases, ExtremeCloud IQ does not allow an administrator configuring a switch template to configure a switch port as a Phone port.
APC-20063 ExtremeCloud IQ sometimes prompts the admin to add a license, even when the current license is sufficient.
APC-20018 When the admin is configuring device wireless settings, ExtremeCloud IQ sometimes returns a general error.
APC-19743 When the admin attempts to view a filtered list of several thousand devices, ExtremeCloud IQ sometimes cannot properly display the list of devices.
APC-19616 The status cards of the Monitor page in a managed service provider context do not update after the admin changes what organizations are displayed.
APC-19591 When there are more than 500 APs in ExtremeCloud IQ, it sometimes becomes unresponsive when reloading the Monitor page after the admin deletes a device.
APC-19515 When the number of digits in the alarm notification counters exceeds three, the notification counter background elements can no longer contain the value.
APC-19474 The type-ahead (live search) functionality sometimes displays incorrect or no information.
DAPC-394 Administrators sometimes cannot onboard N3024F, N2024P, N1108P, or N1524P switches after resetting the Virtual IQ.
DAPC-385 ExtremeCloud IQ sometimes displays the incorrect port number in the tool tip when the admin mouses over a stack port on the Port Status page.
DAPC-382 When an administrator attaches a switch stack to HiveManager Virtual Appliance, only the master switch is auto-detected. The administrator must subsequently onboard the remaining stack members manually.
DAPC-259 When stacks are merged, ExtremeCloud IQ sometimes reports the existence of a zero-member stack along with the merged stack. The existence of the zero-member stack can result in inconsistent data and unsuccessful configuration uploads.

Workaround: Delete any zero-member stack immediately after merging stacks.
When the master is removed from a stack, the stack retains the old MAC address. As a result, the master (now a standalone switch), and the original stack both have the same MAC address, which ExtremeCloud IQ cannot resolve.

Workaround: Before removing the master from a stack with the intention of continuing to use the master as a standalone switch, perform the following steps:
  1. Remove the stack from ExtremeCloud IQ.
  2. Perform the related command line operations on the stack to remove the master switch.
  3. Re-add the stack and the standalone switch to ExtremeCloud IQ.
DAPC-222 After an admin uploads stack template to a switch stack, ExtremeCloud IQ displays [-No Change-] in the Stack Template drop-down list, rather than the new template name.
DAPC-186 ExtremeCloud IQ does not display the management VLAN information in the Devices table.
DAPC-73 When resetting multiple switches simultaneously to factory default settings, ExtremeCloud IQ erroneously reports that the reset was unsuccessful.
DAPC‑38 When an admin updates Dell EMC switch configurations in ExtremeCloud IQ with the Update Network Policy and Configuration option cleared, ExtremeCloud IQ displays an updated timestamp, despite no configuration update occurring.

Workaround: Be sure to select either Update Network Policy and Configuration or Upgrade Dell Switch Images before clicking Perform Update.


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