Release Information for ExtremeCloud IQ Virtual Appliance

In this topic, you can find information about IQ Virtual Appliance releases, upgrade process, hardware, supported software, devices, and browsers, and CLI reference and other guides.

ExtremeCloud IQ is the simplest, easiest network management system yet. From the guided network policy configuration that breaks the policy into logical sections while displaying your progress along the top of the GUI to numerous monitoring improvements, such as sliders that you can drag to determine any time period shown in a chart, this GUI makes device management task-oriented rather than feature-oriented. Features appear as you need them to perform a task, making it unnecessary to search through the GUI to find them.

Minimum Hardware Requirements

Low-Capacity Virtual Machine Recommendations

Recommended minimum hardware requirements for deploying a total of 500 APs or switches:

Low-capacity Virtual Machine Recommendations
(up to 500 devices)
Xeon E3-1220 v5, 3.0GHz, 8MB cache or better CPU
4 CPU Cores, and 4 Threads
24 GB RAM
SSD (solid state drive)
300 GB of Storage Capacity

High-Capacity Virtual Machine Recommendations

The IQ Virtual Appliance OVA defaults to the high-capacity version.

Recommended minimum hardware requirements for deploying a total of 5000 APs or switches:

High-capacity Virtual Machine Recommendations
(up to 5000 devices)
Xeon E5-2620 v4, 2.1GHz, 20MB cache or better CPU
8 CPU Cores, and 16 Threads
32 GB RAM
SSD (solid state drive)
300 GB of Storage Capacity
  • IQ Virtual Appliance does not support storage area networks (SAN).

Upgrading ExtremeCloud IQ Virtual Appliance

Use the Virtual Appliance Management System to upgrade to the current version of IQ Virtual Appliance.

  • Version 12 of IQ Virtual Appliance introduced an improved architecture that expands and optimizes back-end functionality, while reducing the footprint. As a result of the change in architecture, special considerations are required during the upgrade process from version 11.26.3.5 to any version using the new architecture.

Upgrading to IQ Virtual Appliance 21.1.21.11

You can learn more about the Virtual Appliance Management System by visiting "ExtremeCloud IQ Virtual Appliance Management Console".

The following upgrade paths are supported when upgrading IQ Virtual Appliance using the Virtual Appliance Management System:

  • IQ Virtual Appliance 20.1.20.27 to IQ Virtual Appliance 21.1.21.11
  • Only upgrade from and to the versions specified. Attempting to upgrade across unsupported upgrade paths can result in unpredictable behavior.

To upgrade, perform the following steps:

  1. Download the upgrade package:

The 64-bit IQ Virtual Appliance software is available for Extreme Networks customers on the Extreme Networks Support Portal. After you log in, navigate to Software Downloads > Current Software Releases > ExtremeCloud IQ Releases > version_number > ExtremeCloud IQ Software to find the current version of IQ Virtual Appliance. The upgrade pack file name has the following format and is accompanied by a brief description of the file and the MD5 checksum value:

hivemanager-ng-upgrade-pack-<version>-<date>.tar.signed

Be sure to note the save location of the file, or choose a download location that is easy to find, such as on the Desktop.

  1. Backup your virtual machine by using the Snapshot feature of Vmware vCenter. The snapshot feature makes a complete backup of the virtual machine, including both the data and the software.
  2. When your backup is complete, log in to your Virtual Appliance Management System by directing your browser to one of the following URLs, and then entering your credentials:

    http://<IQ Virtual Appliance_ip_address>:3000

    or

    https://<IQ Virtual Appliance_host_name>.<your_domain>.com:3000

  3. Begin the upgrade by navigating to HM Upgrade, clicking Upload, choosing the file you saved in Step 1, and then clicking Open in the dialog.

Upgrading from other ExtremeCloud IQ Virtual Appliance versions

New Features and Enhancements

The following list contains the features included in the most recent feature release.

New Hardware Support

With this release, support for the AP302W has been added to IQ Virtual Appliance. This includes a forced upgrade for these devices to 10.3r1, and their addition to onboarding, device templates, radio profiles, configuration workflows, device monitoring and management, topology, Network 360 displays, international SKU verification, international power tables, and DFS settings.

New Features and Enhancements

Transport Layer Security (TLS) 1.0 and 1.1 Deprecation

SSL TLS 1.0 and TLS 1.1 have been disabled in IQ Virtual Appliance and are no longer available in the user interface. TLS 1.2 is now the default supported cipher.

Datagram Transport Layer Security (DTLS) 1.2 Support

IQ Virtual Appliance now supports DTLS 1.2 in addition to DTLS 1.0 currently used with CAPWAP tunnels.

IQVA License Validation Interval

IQ Virtual Appliance now validates existing licenses every 30 days.

Known and Addressed Issues

ExtremeCloud IQ Virtual Appliance 21.1.21.11

Addressed Issues in IQ Virtual Appliance 21.1.21.11

ID Description
CFD-6513 ExtremeCloud IQ map did not populate with devices.
CFD-6501 Administrators could not configure an AP460C to use a static channel in the UNII-1 or UNII-2 bands.
CFD-6484 IQ Virtual Appliance contained a tracking cookie for feature that was not implemented on the platform.
CFD-6472 The IQ Virtual Appliance GUI sometimes did not load properly after restarting the system.
CFD-6454 Auto classification did not work properly for APs that were previously classified manually as neighbor APs in Hierarchical ExtremeCloud IQ.
CFD-6424 IQ Virtual Appliance link to the Support Portal did not direct administrators to the correct URL.
CFD-6374 ID Manager-based PPSKs stopped functioning in IQ Virtual Appliance three years after the original installation date.
CFD-6251 When importing devices using a CSV, the onboarding wizard displays Unassigned as the location.
CFD-6191 Administrators encountered infrequent but persistent issues with IQ Virtual Appliance reporting that it was unable to access current or historical data.
CFD-5877 IQ Virtual Appliance did not generate CLI command for walled garden rules when the captive web portal authenticated users using an external URL.

Known Issues in IQ Virtual Appliance 21.1.21.11

ID Description
CFD-5344 When the switch location is in a different region from the ExtremeCloud IQ RDC, updating the switch software from ExtremeCloud IQ is sometimes unsuccessful.
CFD-2493 The account of an ExtremeCloud IQ administrator sometimes becomes suspended, despite being an otherwise valid account.
CGUEST-440 When a user selects a social login without a walled garden configured, ExtremeCloud IQ sometimes displays an authentication error page instead of the correct message page.
XLOC-411 When all sites are selected, the Category Path Analytics widget does not display data correctly.
APC-42709 Throughput and application metrics for wired clients of AP150W access points sometimes do not match.
APC-41956 Client Trail and the client tracking tool sometimes displayed duplicate client session entries.
APC-42931 In some older browsers, ExtremeCloud IQ pages do not display properly.

Workaround: Upgrade browser to the latest version and refer to the list of supported browsers.
APC-41057 Legend labels on the switch stack graph sometimes disappear when attempting to download or print the graph.
APC-39971 Hierarchical ExtremeCloud IQ search function only displays five results for each search category.
APC-38369 When an admin updates EXOS switch firmware from 30.6 to 30.6.1.11-patch1-11, the switch loses connectivity to the cloud when IQAgent is configured using the CLI.
APC-38238 When an EXOS switch running 30.6.1.11-patch1-11 is downgraded to 30.6.1.11 by a firmware update in ExtremeCloud IQ, the switch cannot reconnect to ExtremeCloud IQ successfully.
APC-38236
APC-38372
When updating an EXOS switch to a patch of the current version, the admin must select Upgrade even if the versions are the same.
APC-38210 When an admin assigns a branch ID to an XR-series router, the branch ID is not updated on the Devices table.

Workaround: Refresh the page if the new branch ID is not visible.
APC-37835 When an admin deletes a RADIUS proxy profile, the deleted profile still appears in the Use Existing list.
APC-27965 ExtremeCloud IQ does not generate the correct CLI command set when an admin changes a device radio profile directly on the device using the Interface Settings.
APC-22297 ExtremeCloud IQ displays PoE configuration controls for all ports on the Dell EMC N1108P switch, even though the N1100P only supports PoE on ports 1 - 4.
APC-22222 If a member of the stack is disconnected, then you cannot upload a configuration to the stack while the stack is missing the member switch.

Workaround: If you want to push configuration with a member disconnected you will need to create a stack template that corresponds to the stack without the member that is disconnected and push that.
APC-21979 ExtremeCloud IQ does not allow an admin to add more than two AP150W device templates. When a third AP150W device template is added, ExtremeCloud IQ displays an error message and does not add the device to the template.
APC-21676 Hierarchical ExtremeCloud IQ improperly allows an admin to select locations in the Assign Location section of Account Management when the Organization is set to All Organizations.
APC-21667 ExtremeCloud IQ sometimes paginates the user list incorrectly, displaying the incorrect number of users per page.
APC-21634 If an admin enables HHM (Hierarchical ExtremeCloud IQ), and then attempts to restore ExtremeCloud IQ from a previous, non-HHM image, the restore is unsuccessful, and the admin can no longer log in to ExtremeCloud IQ.
APC-21456 In rare cases, HiveManager NG does not upload some IGMP sub-commands successfully.

Workaround: Use the Supplemental CLI feature to upload problematic commands.
APC-21409 After modifying a custom network service value (such as Service Idle Timeout or ALG Type), attempts to upload the change to devices are unsuccessful.
APC-21298 ExtremeCloud IQ returns an error message when an admin attempts to disable SDR (Software Defined Radio) on multiple APs simultaneously.
APC-21294 When an admin attempts to change a radio channel on multiple APs simultaneously to a channel that at least one of the radios does not support, ExtremeCloud IQ returns the error message "The channel [...] is not valid for country code [...].", which is unrelated to the actual issue that the channel is not supported by at least one of the selected radios.
APC-21215 ExtremeCloud IQ sometimes displays inaccurate Issue and Diagnosis count information within Client Monitor.
APC-21194 When an admin clicks Dashboard > Diagnostics, and then promptly clicks Monitor, ExtremeCloud IQ sometimes reports that the API calls were unsuccessful.
APC-21178 When an admin uses some diagnostic tools, the tools do not execute properly and ExtremeCloud IQ returns a message that the device on which the tool is run is unsupported.
APC-21053 When the admin disables LLDP, and then uploads the new configuration, ExtremeCloud IQ continues to display LLDP information.
APC-21015 When devices are removed from, and then re-added to ExtremeCloud IQ, ExtremeCloud IQ does not retain the LLDP information for display in the Monitoring tab.
APC-20760 ExtremeCloud IQ reports as unidentified any wired devices that are connected to an SR2208P switch.
APC-20735 Device-level storm control settings cannot be configured on a switch unless a template for the switch is part of the network policy.
APC-20734 When a configuration upload is unsuccessful because of improper Supplemental CLI commands, hovering the mouse over the upload message does not result in a tool tip containing the problematic CLI command.
APC-20707 When an admin selects multiple switches in ExtremeCloud IQ, the Get Tech Data utility becomes unavailable.
APC-20647 ExtremeCloud IQ does not successfully upload configurations that contain an external RADIUS server.
APC-20600 Some filter settings are not persistent after the admin navigates to different tabs.
APC-20371 After an admin adds a user profile to an existing list of user profiles in order to apply the new profile to the traffic, ExtremeCloud IQ does not successfully upload the new configuration.
APC-20172 The option to configure SSH appears when the admin is attempting bulk edits of multiple switches or of switches and APs together. When the admin is performing bulk edits of multiple APs only, ExtremeCloud IQ correctly hides the SSH configuration options.
APC-20132 Extreme Networks Connect administrators are unable to edit RBAC role details.
APC-20099 ExtremeCloud IQ does not display any CPU or memory usage information when the Switch Diagnostics graph is set to display a week of data.
APC-20092 In some cases, ExtremeCloud IQ does not allow an administrator configuring a switch template to configure a switch port as a Phone port.
APC-20063 ExtremeCloud IQ sometimes prompts the admin to add a license, even when the current license is sufficient.
APC-20018 When the admin is configuring device wireless settings, ExtremeCloud IQ sometimes returns a general error.
APC-19743 When the admin attempts to view a filtered list of several thousand devices, ExtremeCloud IQ sometimes cannot properly display the list of devices.
APC-19616 The status cards of the Monitor page in a managed service provider context do not update after the admin changes what organizations are displayed.
APC-19591 When there are more than 500 APs in ExtremeCloud IQ, it sometimes becomes unresponsive when reloading the Monitor page after the admin deletes a device.
APC-19515 When the number of digits in the alarm notification counters exceeds three, the notification counter background elements can no longer contain the value.
APC-19474 The type-ahead (live search) functionality sometimes displays incorrect or no information.
DAPC-394 Administrators sometimes cannot onboard N3024F, N2024P, N1108P, or N1524P switches after resetting the Virtual IQ.
DAPC-385 ExtremeCloud IQ sometimes displays the incorrect port number in the tool tip when the admin mouses over a stack port on the Port Status page.
DAPC-382 When an administrator attaches a switch stack to HiveManager Virtual Appliance, only the master switch is auto-detected. The administrator must subsequently onboard the remaining stack members manually.
DAPC-259 When stacks are merged, ExtremeCloud IQ sometimes reports the existence of a zero-member stack along with the merged stack. The existence of the zero-member stack can result in inconsistent data and unsuccessful configuration uploads.

Workaround: Delete any zero-member stack immediately after merging stacks.
DAPC-240
DAPC-234
When the master is removed from a stack, the stack retains the old MAC address. As a result, the master (now a standalone switch), and the original stack both have the same MAC address, which ExtremeCloud IQ cannot resolve.

Workaround: Before removing the master from a stack with the intention of continuing to use the master as a standalone switch, perform the following steps:
  1. Remove the stack from ExtremeCloud IQ.
  2. Perform the related command line operations on the stack to remove the master switch.
  3. Re-add the stack and the standalone switch to ExtremeCloud IQ.
DAPC-222 After an admin uploads stack template to a switch stack, ExtremeCloud IQ displays [-No Change-] in the Stack Template drop-down list, rather than the new template name.
DAPC-186 ExtremeCloud IQ does not display the management VLAN information in the Devices table.
DAPC-73 When resetting multiple switches simultaneously to factory default settings, ExtremeCloud IQ erroneously reports that the reset was unsuccessful.
DAPC‑38 When an admin updates Dell EMC switch configurations in ExtremeCloud IQ with the Update Network Policy and Configuration option cleared, ExtremeCloud IQ displays an updated timestamp, despite no configuration update occurring.

Workaround: Be sure to select either Update Network Policy and Configuration or Upgrade Dell Switch Images before clicking Perform Update.

Device Support Information

This section lists the devices that ExtremeCloud IQ supports and includes the latest version of the software that each device supports. Expand the sections below to view the list of supported devices.

Access Points

Device Model Latest Supported Release Comments
AP650, AP650X IQ Engine 10.0r9b Platform support introduced with IQ Engine 10.0r1.
AP630 IQ Engine 10.0r9b Platform support introduced with IQ Engine 10.0r1.
End of Life Information
AP560i-FCC WiNG 7.1.1 Monitor only
AP560h-FCC WiNG 7.1.2 Monitor only
AP505i WiNG 7.1.0 Monitor only
AP510i WiNG 7.1.0 Monitor only
AP505e WiNG 7.1.1 Monitor only
AP510C IQ Engine 10.0r9b Platform support introduced with IQ Engine 10.0r1.
AP510CX IQ Engine 10.0r9b Platform support introduced with IQ Engine 10.0r1.
AP460i WiNG 7.3.0 Monitor only
AP460e WiNG 7.3.0 Monitor only
AP460C IQ Engine 10.2r2 Platform support introduced with IQ Engine 10.1r2
AP410C IQ Engine 10.2r2 Platform support introduced with IQ Engine 10.1r2
AP305C IQ Engine 10.2r2 Platform support introduced with IQ Engine 10.1r1.
AP305CX IQ Engine 10.2r2 Platform support introduced with IQ Engine 10.1r1.
AP1130 IQ Engine 10.0r9b Platform support introduced with IQ Engine 8.2r1.
End of Life Information
AP550 IQ Engine 10.0r9b Platform support introduced with IQ Engine 7.0r3.
End of Life Information
AP390 IQ Engine 6.5r12 End of Life Information
AP370 IQ Engine 6.5r12 End of Life Information
AP350 IQ Engine 6.5r12 End of Life Information
AP340 IQ Engine 6.5r12 End of Life Information
AP330 IQ Engine 6.5r12 End of Life Information
AP320 IQ Engine 6.5r12 End of Life Information
AP250 IQ Engine 10.0r9b Platform support introduced with IQ Engine 7.0r2.
AP245X IQ Engine 10.0r9b Platform support introduced with IQ Engine 7.0r2.
End of Life Information
AP230 IQ Engine 10.0r9b Platform support introduced with IQ Engine 8.2r1.
End of Life Information
AP170 IQ Engine 6.5r12 End of Life Information
AP150W IQ Engine 10.0r9b Platform support introduced with IQ Engine 8.1r1.
AP141 IQ Engine 6.5r12 End of Life Information
AP130 IQ Engine 10.0r9b Platform support introduced with IQ Engine 8.2r1.
End of Life Information
AP122 IQ Engine 10.0r9b Platform support introduced with IQ Engine 7.0r4.
AP122X IQ Engine 10.0r9b Platform support introduced with IQ Engine 8.2r1.
End of Life Information
AP121 IQ Engine 8.4r11 End of Life Information
AP120 IQ Engine 8.4r11 End of Life Information
Atom AP30 IQ Engine 8.4r11 Platform support introduced with IQ Engine 8.3r2.

Switches and Routers

Device Model Latest Supported Release Comments
SR2024 IQ Engine 6.5r12 Not supported in ExtremeCloud IQ
End of Life Information
SR2024P IQ Engine 6.5r12 End of Life Information
SR2124P IQ Engine 6.5r12 End of Life Information
SR2148P IQ Engine 6.5r12 End of Life Information
SR2208P IQAgent 1.1.31  
SR2224P IQAgent 1.1.31  
SR2324P IQAgent 1.1.31  
SR2348P IQAgent 1.1.31  
BR100 IQ Engine 6.5r12 Not supported in ExtremeCloud IQ
End of Life Information
BR200 IQ Engine 6.5r12 Not supported in ExtremeCloud IQ
End of Life Information
BR200-LTE-VZ IQ Engine 6.5r12 Not supported in ExtremeCloud IQ
End of Life Information
BR200WP IQ Engine 6.5r12 End of Life Information
XR200P IQ Engine 6.9r4 Platform support introduced with IQ Engine 6.9r2
XR600P IQ Engine 10.0r7a Platform support introduced with IQ Engine 9.0r1
VGVA IQ Engine 6.9r3a  

Dell EMC Switches

ExtremeCloud IQ can manage the following Dell EMC N-Series switches running IQAgent versions up to 1.1.29:

Device Model Latest Supported Release Comments
N3132PX IQAgent 1.1.29  
N3024EF IQAgent 1.1.29  
N3024EP IQAgent 1.1.29  
N3024ET IQAgent 1.1.29  
N3048EP IQAgent 1.1.29  
N3048ET IQAgent 1.1.29  
N3024 IQAgent 1.1.29  
N3024F IQAgent 1.1.29  
N3024P IQAgent 1.1.29  
N3048 IQAgent 1.1.29  
N3048P IQAgent 1.1.29  
N2128PX IQAgent 1.1.29  
N2024 IQAgent 1.1.29  
N2024P IQAgent 1.1.29  
N2048 IQAgent 1.1.29  
N2048P IQAgent 1.1.29  
N1524 IQAgent 1.1.29  
N1524P IQAgent 1.1.29  
N1548 IQAgent 1.1.29  
N1548P IQAgent 1.1.29  
N1108T‑ON IQAgent 1.1.29  
N1108P‑ON IQAgent 1.1.29  
N1124T‑ON IQAgent 1.1.29  
N1124P‑ON IQAgent 1.1.29  
N1148T‑ON IQAgent 1.1.29  
N1148P‑ON IQAgent 1.1.29